Booking Terms

These booking terms explain the process from enquiry to travel, and apply alongside our terms and conditions.

1. Enquiry and quotation

You tell us your requirements. We provide a written quotation setting out the itinerary, the services included, the services excluded, the total price and its validity period. A quotation is not a booking and does not hold any seat, room or price.

2. Confirmation

A booking is confirmed when you accept the quotation in writing and the required deposit is received and cleared. We then issue a booking confirmation listing:

• The traveller names as they appear on passports
• The full itinerary with dates
• The hotels, with their location and room occupancy
• Everything included and everything excluded
• The total price and the payment schedule
• The cancellation and amendment terms that apply

Check this document carefully and tell us immediately of any discrepancy. Corrections after tickets are issued may incur airline charges.

3. Payment schedule

• A deposit is payable to confirm the booking. The amount depends on the services and supplier requirements.
• The balance is due by the date stated in your confirmation, generally before ticketing or before departure.
• Some services — promotional airfares, certain hotel rates, visa fees — require payment in full at the time of booking.
• Failure to pay by the due date may result in cancellation and loss of the deposit.

4. Documentation

You must provide the documents your booking requires by the deadlines we give you — passports, photographs, CNIC, vaccination records and any documents a visa application needs. Delays in providing documents can mean a lost appointment, a missed visa deadline or an expired fare, and any resulting costs are yours.

Names on every document must match the passport exactly. Airlines and immigration authorities treat name discrepancies seriously, and corrections can be expensive or impossible.

5. Prices and what affects them

Prices are based on the airfares, hotel rates, taxes and exchange rates applying at the time of quotation. Before your booking is confirmed, prices may change. After confirmation, we will not increase the price except where a government or supplier imposes a new or increased tax, fee or surcharge, in which case we will tell you promptly with an explanation.

6. Amendments

Amendments are subject to availability and supplier terms. Airline name changes, date changes and routing changes usually carry fees, and some fares cannot be changed at all. We will tell you the cost before making any amendment.

7. What is included

Only what your written confirmation lists. Typically included in a package:

• Visa processing where stated
• Return air tickets on the stated routing
• Hotel accommodation as specified, with stated occupancy
• Transfers and transport as specified
• Ziyarat or tours where stated

Typically excluded:

• Meals unless stated
• Personal expenses, shopping and gifts
• Travel insurance unless added
• Excess baggage charges
• Additional transport, optional excursions and qurbani
• Any increase in government taxes or fees after confirmation

8. Hotel and supplier changes

Occasionally a hotel becomes unavailable after confirmation due to overbooking or circumstances outside our control. Where this happens we will arrange alternative accommodation of a comparable or higher standard in a comparable location, and tell you as soon as we know.

9. Group bookings

Group bookings are subject to the airline's and hotels' group terms, which typically require a deposit to hold the allocation and a final rooming list and full payment by a stated deadline. Names added or changed after that deadline may not be accommodated.

10. Travel advice

You are responsible for checking travel advisories for your destination and for satisfying yourself that you are willing to travel. We will share what we know, but the decision is yours.

11. Support during travel

Our WhatsApp line is monitored for clients who are travelling. If something goes wrong — a hotel issue, a schedule change, an emergency — contact us straight away. Most problems can be solved while you are there and very few can be solved afterwards.