This policy explains what personal information Mazin Haramain Tours & Travels collects, why we collect it, how we use it and what rights you have. It applies to this website and to enquiries and bookings made through any of our channels.

Information we collect

We collect information you give us directly when you enquire or book:

Contact details — name, phone number, WhatsApp number, email address and postal address.
Travel details — destination, travel dates, number of travellers, budget and preferences.
Documentation — where a booking requires it: passport details, CNIC, photographs, vaccination records, employment and financial documents, and similar material needed for visa applications or travel bookings.
Correspondence — records of your communication with us by phone, WhatsApp, email or in person.

We also collect limited technical information automatically when you use this website, including your IP address, browser type, device type, pages viewed and referring source. This is used in aggregate to understand how the site is used.

How we use your information

To respond to your enquiry and prepare quotations.
To make and manage your travel bookings — flights, hotels, transport, insurance and tours.
To prepare and submit visa applications on your instruction.
To contact you about your booking, including changes and travel updates.
To comply with legal, regulatory and tax obligations.
To improve our services and this website.
Where you have agreed, to send you offers and travel information. You can opt out at any time.

Sharing your information

Delivering travel services requires sharing certain information with third parties. We share only what is necessary, and only with:

Travel suppliers — airlines, hotels, transport providers, tour operators and insurers involved in your booking.
Embassies, consulates and visa application centres — where you have instructed us to assist with a visa application.
Government and regulatory authorities — where required by law.
Service providers — payment processors and IT providers acting on our behalf under confidentiality obligations.

We do not sell your personal information, and we do not share it for third-party marketing.

International transfers

Because travel is international by nature, your information may be transferred to and processed in other countries — for example to a hotel in Saudi Arabia or an embassy processing your visa. Data protection standards vary between countries. We share only what the booking or application requires.

How long we keep information

We retain booking and financial records for as long as required by Pakistani tax and regulatory law. Enquiry information that does not result in a booking is retained for a reasonable period and then deleted. Copies of sensitive documents such as passports are retained only as long as needed for the booking or application concerned.

Security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. This website uses encrypted connections. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

Your choices

Ask what personal information we hold about you.
Ask us to correct information that is inaccurate.
Ask us to delete information we no longer need to keep.
Withdraw consent to marketing at any time.

To make any of these requests, contact us at mazinharamain@gmail.com.

Cookies

This website uses cookies and similar technologies to make the site work and to understand how it is used, including through analytics services. You can control cookies through your browser settings; disabling them may affect how parts of the site function.

Third-party links

Our website links to external sites — airlines, embassies, visa application centres and others. We are not responsible for their content or their privacy practices. Read their policies before sharing information with them.

Children

Our services are directed at adults. Where a booking includes children, their information is provided by a parent or guardian and is used only for that booking.

Changes to this policy

We may update this policy from time to time. The version published on this page, with the date shown above, is the one that applies.

Contact

Mazin Haramain Tours & Travels, Office # 14, Second Floor, Safdar Mansion, Fazal-e-Haq Road, Blue Area, Islamabad, Pakistan
Email: mazinharamain@gmail.com
Phone: 051-8465006-7

Privacy Policy