Frequently Asked Questions

The Umrah visa, return economy airfare, hotel accommodation in Makkah and Madinah, airport and intercity transfers, and ziyarat in both cities. Meals are included in premium and VIP packages and can be added to others. Your written confirmation lists exactly what is and is not included before you pay.

It depends on the season, hotel category, distance from the Haram, room occupancy and the airfare at the time of booking — all of which move considerably through the year. We quote current pricing on request rather than publishing figures that date within weeks.

Six to eight weeks for a standard departure. For Ramadan, several months — the last ten nights in particular are committed very early, and late bookings mean worse locations at higher prices.

Meningococcal ACYW vaccination is required for pilgrims, and polio vaccination documentation is required of Pakistani passport holders. Pakistan requires NADRA-integrated digital vaccination proof for outbound pilgrims. See our vaccination guide.

Yes, and we plan specifically for it: hotels within the closest walking ring, wheelchair assistance at the airports and in the Haram, private transfers rather than shared shuttles, and meal plans so nobody is searching for food after Isha.

Yes. Groups of ten or more qualify for group airfares and block hotel bookings, with a dedicated coordinator handling documentation, rooming lists and ground logistics. See group Umrah packages.

Hajj quotas in Pakistan are allocated by the Ministry of Religious Affairs to the Government scheme and to licensed Hajj Group Organisers. We will tell you exactly what we can arrange directly and where a licensed organiser must be involved. See Hajj services.

Yes, ziyarat in both Makkah and Madinah is included as standard, with an air-conditioned vehicle and an Urdu and English speaking guide. See ziyarat tours.

No, and nobody legitimately can. Visa decisions are made solely by the relevant embassy, consulate or immigration authority. What we do is make sure your application is complete, consistent and properly evidenced — which is what actually affects outcomes. Please read our visa disclaimer.

More than forty, including the UK, USA, Canada, all Schengen states, UAE, Turkey, Azerbaijan, Saudi Arabia, Malaysia, Thailand, Singapore, China, Japan, Australia and more. See the full list on our visa services page.

Yes. We identify the correct application centre and category, complete the online profile, monitor slot availability and prepare you for submission day. See visa appointment booking.

Most missions publish no minimum. The assessment is whether your funds are sufficient for the trip you describe and whether their source is explained. A modest balance with consistent history is stronger than a large recent deposit.

Read the refusal notice — it states the grounds. A fresh application must address those grounds specifically with new evidence. We will review the notice with you and advise honestly on whether reapplying is sensible.

No. Embassy fees, application centre charges and any optional services are paid separately at the prescribed rates. We tell you the expected costs before you commit.

No. We are a travel agency providing travel and visa documentation assistance. We are not a recruitment or immigration consultancy, we do not offer employment abroad, and we never charge for job placement.

Often, but the more consistent benefit is getting the right ticket — with the baggage allowance, fare rules and routing explained before you pay. Where an online fare genuinely is best, we will tell you.

Tickets issued through us are monitored for schedule changes. If your flight moves materially we contact you and rebook you under the airline's policy, with no service charge from our side.

That depends on the fare rules of the ticket you bought, which we confirm in writing before issuing. Promotional fares are usually non-refundable with change fees; flexible fares cost more but can be amended.

Yes, worldwide. Note that the Umrah visa is tied to accommodation registered on the official platform, so if you need the visa too, it is arranged together.

Yes. Most of our tour bookings are adjusted to the traveller — different cities, durations, hotel categories or dates. Tell us what you want and we will cost it.

Yes — the Maldives, Turkey, Thailand, Dubai and Malaysia are the most requested. We arrange resort selection, transfers, board basis and honeymoon amenities.

Send us your requirements by quote form, WhatsApp or phone. We send a written quotation with the inclusions and exclusions listed. You confirm, pay as agreed, and we issue the confirmations and documents.

Bank transfer to the company account, and cash at our Blue Area office. Always obtain a receipt, and never transfer funds to a personal account in an individual's name for a company booking.

Usually not. Most bookings are confirmed with a deposit, with the balance due before ticketing or before departure. The schedule is set out in your written confirmation.

Yes, subject to the terms of the airlines, hotels and suppliers involved, which vary considerably. Cancellation charges are set out in our refund and cancellation policy and in your booking confirmation.

Yes. Every booking is confirmed in writing with the inclusions, exclusions, payment schedule and cancellation terms stated. If anything is unclear, ask before you pay.

Package prices are quoted per person on a stated sharing basis unless the quotation says otherwise. Single occupancy carries a supplement, which we state explicitly.

Office # 14, Second Floor, Safdar Mansion, Fazal-e-Haq Road, Blue Area, Islamabad. You are welcome to visit during business hours — see our contact page for a map and directions.

Monday to Saturday, 9:30 AM to 6:30 PM (PKT). WhatsApp messages outside those hours are answered the next working day, and we monitor the line for travellers already abroad.

Yes. Most of our bookings are handled remotely by phone, WhatsApp and email for clients across Pakistan and for overseas Pakistanis arranging travel for family at home.

Ask our team and we will share copies of the specific licences, memberships and approvals held by Mazin Haramain Tours & Travels. We only display credentials we actually hold.

Yes. Our WhatsApp line is monitored for clients already abroad, and we assist with schedule changes, hotel issues and emergencies during your trip.